Terms & Conditions

Welcome to Sheen Natural! These Terms and Conditions (“Terms”) govern your access to and use of our website, products, and services. By using our website or placing an order, you agree to comply with these Terms.

1. General Use

• By accessing our website, you confirm that you are at least 18 years old or accessing it under the supervision of a parent or legal guardian.
• You agree to use our website only for lawful purposes and in compliance with these Terms and applicable laws.

2. Product Delivery

• Delivery Services: We currently deliver only within Pakistan through Call Courier and POSTEx.
• Cash on Delivery (COD): We offer cash on delivery (COD) for all orders. No advance payment is required.
• Shipping Charges: There are absolutely no shipping charges for any order.

3. Order Placement and Confirmation

• Once you place an order, you will receive a confirmation call or message. Please ensure that your contact details are correct.
• Orders may be canceled if incorrect information is provided or in case of unforeseen circumstances (e.g., product unavailability).

4. Return and Refund Policy

• Returns: We accept returns for damaged or incorrect products within 7 days of delivery. To initiate a return, please contact our support team.
• Refunds: Refunds will only be processed for eligible returns. For cash on delivery orders, refunds will be provided in cash upon successful return of the product.
• No Advance Payment Refunds: Since we do not accept advance payments, no refunds are applicable for payments made through any other channels.

5. Customer Responsibility

• Ensure that your shipping address and contact details are accurate at the time of placing the order. We are not responsible for delivery delays caused by incorrect information.
• Kindly inspect your order upon delivery to confirm it matches your expectations.

6. Limitation of Liability

• Sheen Natural will not be held liable for any delays in delivery caused by courier services or unforeseen circumstances (e.g., weather, strikes, or natural disasters).
• We ensure our products are 100% organic and safe for use, but individual reactions may vary. Perform a patch test if you have sensitive skin.

7. Payment Policy

• We do not accept advance payments. All orders are processed through Cash on Delivery (COD) to ensure your convenience and satisfaction.
• Please have the exact amount ready at the time of delivery, as courier staff may not have change.

8. Governing Law

These Terms are governed by the laws of Pakistan. Any disputes arising from these Terms shall be resolved in the courts of Pakistan.

9. Changes to Terms and Conditions

Sheen Natural reserves the right to update or modify these Terms at any time. Changes will be posted on this page, and your continued use of our services constitutes acceptance of the updated Terms.

10. Contact Us

If you have any questions about our Terms and Conditions, feel free to contact us:

Email: contact@sheennatural.com
Phone: +92 370 9511773

Thank you for trusting Sheen Natural! We are committed to providing you with hassle-free, affordable, and organic skincare solutions delivered right to your doorstep.